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What to do when dealers do not provide sufficient results

It is an unfortunate fact that dealerships cannot or will not solve all motor vehicle issues. Whether they have fixed a car multiple times without results, or if they claim there is no issue with the vehicle, owners and their attorneys sometimes need to look elsewhere for satisfaction. The next step in this process for many is turning to the manufacturer.

There are a number of steps or protocols to while the consumer works their way through the process. These include:

Write a letter

This requests that the manufacturer buy back the car. Using the address provided in the owner’s manual, send a certified mail with return receipt requested service. It does not hurt if the letter is on letterhead of a law firm.

What if the request is rejected?

If you have not already hired an attorney specializing in Lemon Law here in California, now is the time to do so. This can lead to litigation or arbitration.

Does arbitration work?

Some companies will provide information about arbitration programs in the owner’s manual. The California Bureau of Automotive Repair can also provide information on these programs. There are federal lemon law resources as well. However, by this point, it is generally in the best interests of the owner to pursue litigation.

How an attorney can help?

Attorneys can generally help ensure that consumers get the best possible outcome. They do this by:

  • Providing experience and knowledge of consumer rights
  • Providing strong negotiation skills to counter the tactics of the manufacturers
  • Handling all interaction with the manufacturer, which can avoid misstatements that may put your case in jeopardy

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